Explore key features that automate user management, scheduling, and license optimization across Atlassian Cloud, supporting both Managed and External Users.
Q1. What key features does the app offer?
The Automated User Management app offers the following prominent features:
- Automated user onboarding and offboarding
- Auto-deactivation of inactive users
- Perform bulk operations on users
- Maintain comprehensive audit logs for all actions
- Schedule recurring tasks (daily, weekly, monthly)
- Notify users before deactivation
- Support for Jira Cloud
Q2. Can I automatically deactivate users who are inactive?
Yes. You can define custom inactivity rules based on parameters like last login activity, group membership, or project engagement, which will trigger automatic deactivation.
Q3. Can I schedule automated tasks?
Yes. Tasks such as user cleanup, deactivation, and audit reports can be scheduled to run automatically at defined intervals (daily, weekly, or monthly).
Q4. What admin permissions are required to use the app in Jira Cloud?
You need to be a Jira System Admin or Atlassian Organization Admin to install, configure, and manage the app effectively.
Q5. What are Atlassian Managed Users?
Managed Users belong to a domain claimed by your Atlassian Organization via Atlassian Access.
Q6. What are Atlassian External Users?
External Users do not belong to your claimed domain. These users are typically contractors, vendors, or third-party collaborators.
Q7. What operations can I perform on Managed Users?
You can perform both deactivation and suspension on Managed Users.
Q8. What operations can I perform on External Users?
You can perform only suspension on External Users.
Q9. Do I need separate apps for Jira Cloud and Confluence Cloud?
No. Purchasing the Jira Cloud app covers both Jira Cloud and Confluence Cloud.
Q10. Can I perform bulk operations on users?
Yes. You can bulk deactivate, bulk delete, bulk suspend, or bulk add users to groups.
Q11. Can I deactivate users who have never logged in?
Yes. The app allows you to identify and deactivate users who have never logged in.
Q12. Are CSV import/export features available?
Yes. You can import and export user data, including group assignments, via CSV.
Q13. Can I exclude users or groups from automated deactivation?
Yes. You can exclude specific groups (e.g., administrators or executives) from automation rules to prevent unintended deactivation.
Q14. Can the app automatically remove users from only one product (e.g. Jira) without deactivating them from all products?
Yes. The app allows product-specific group removal based on the user’s last login activity. For example, if a user is inactive in Jira Software, they can be automatically removed from the Jira licensed group without losing access to other products such as Confluence. This ensures license optimization for Jira while preserving access to other Atlassian applications.
Want to see how the features work in your environment? Contact us here or book a meeting for a guided walkthrough.
