Atlassian

Kerberos

• Should the IP Address of the Active Directory server be entered in the Domain Controller (DC) Host Name/IP Address field?
• The download buttons for krb5.ini and jaas.conf file are not working.
• After completing the configuration process, server fails to restart.

Licensing

• Can I extend my free trial?
• Add-on licensing renewal is yearly or monthly?
• How to upgrade to the miniOrange plugin’s licensed user-tier?
• How can I get a developer/testing/QA license for the Atlassian apps?

OAuth

• I’ve Increased session timeout in the plugin but the users are still getting signed out again and again.
• I’ve multiple atlassian apps on same server but when I switch from one app to another, I’m signed out from the previous app. How to avoid this?
• All my new users are getting assigned to one group, how can I prevent that?
• Unable to install your add-on after setting up external database. Please assist.
• Not able to fetch Groups from Azure AD provider ?

Pricing

• How does server app pricing work?
• How do I determine my server pricing?
• How to generate a quote for the miniOrange plugins from the Atlassian Marketplace?

SAML

• What are the steps to install the Atlassian plugin?
• I don’t want Single Sign On to be used for allowing admin access. How can I disable it?
• Test Successful, but face an error while performing Single Sign-On. How to troubleshoot this?
• I don’t have access to server file system. How can I get logs?
• How do I make them login to their existing account with the same email address without creating new users?