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Common
How to install the plugin manually when not able to upload the plugin file?
View All 1
Kerberos
Should the IP Address of the Active Directory server be entered in the Domain Controller (DC) Host Name/IP Address field?
The download buttons for krb5.ini and jaas.conf file are not working.
After completing the configuration process, server fails to restart.
View All 3
Licensing
Can I extend my free trial?
Add-on licensing renewal is yearly or monthly?
How to upgrade to the miniOrange plugin’s licensed user-tier?
How can I get a developer/testing/QA license for the Atlassian apps?
View All 4
OAuth
I’ve Increased session timeout in the plugin but the users are still getting signed out again and again.
I’ve multiple atlassian apps on same server but when I switch from one app to another, I’m signed out from the previous app. How to avoid this?
All my new users are getting assigned to one group, how can I prevent that?
Unable to install your add-on after setting up external database. Please assist.
Not able to fetch Groups from Azure AD provider ?
View All 23
Pricing
How does server app pricing work?
How do I determine my server pricing?
How to generate a quote for the miniOrange plugins from the Atlassian Marketplace?
View All 3
SAML
What are the steps to install the Atlassian plugin?
I don’t want Single Sign On to be used for allowing admin access. How can I disable it?
Test Successful, but face an error while performing Single Sign-On. How to troubleshoot this?
I don’t have access to server file system. How can I get logs?
How do I make them login to their existing account with the same email address without creating new users?
View All 27
Two Factor Authentication
Which Authenticator mobile apps are supported by the 2FA plugin?
How does any user reconfigure 2FA on its own?
How can I Activate/Enable 2FA for users?
How to enable 2FA only for Jira Software Users(Internal Users)?
My phone is lost or not accessible, What should I do now?
View All 11