Frequently Asked Questions
All Site
Knowledge Base
Atlassian
How do I determine my server pricing?
I don’t want Single Sign On to be used for allowing admin access. How can I disable it?
Unable to use miniOrange JIRA SAML SSO on mobile.
I’m getting Test Successful message while performing test configurations, but face an error while performing Single Sign-On. How to troubleshoot this?
I don’t have access to server file system. How can I get logs?
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Drupal
I want to configure SSO for Drupal but the applications list in the admin interface doesn’t have Drupal as an option for an app. How can I add application for Drupal?
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General
How to enable PHP cURL extension? (Pre-requisite)
I want to change my email address registered with miniOrange.
I forgot the password of my miniOrange account. How can I reset it?
I need invoice for my payment.
How do I gain access to my website if I get locked out?
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Joomla SAML
Why am I getting redirected to Joomla site instead of IDP when I click on Test Configuration?
Why am I getting missing table error, while updating Joomla SAML plugin ?
How to resolve the Fatal error: Cannot declare class, because the name is already in use?
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LDAP Authentication
How to allow only users of particular AD groups to authenticate?
I am getting an error while trying test connection. Can you help?
I can connect to LDAP server through the command line(using ping/telnet) but get an error when I test connection from the plugin.
Is there anything special we need to do to allow LDAPs?
I want to use LDAP/AD credentials to login to office 365. Is this possible?
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Licensing
I just purchased a Premium Plan. Where do I find my premium plugin and license key?
I just made payment for the paid plan. I still see that I am on the free plan. What should I do?
I have purchased a premium license for single instance of the Joomla SAML Plugin and used it on my test site. How do I free the license key to use it on my production site?
I need to purchase a new license key. How do I do that?
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OAuth / OpenID Connect
After installing OAuth Client plugin while registering I got an error message “Request Error: couldn’t connect to host”.
I purchased the premium OAuth Client plugin and merged it with free plugin, but its still asking me to upgrade. Unable to see refresh license button.
How to map roles to user/group?
Is there any way to limit the access to a specific group of people?
When I try login, I get redirected to a page http://< domain-name >/oauthcallback and it says page doesn’t exist.
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OTP Verification
How do I show a country code drop-down on my form?
My wordpress dashboard is not accesible anymore as it is asking to put the OTP on a number which I did not configure. Can you look in this urgently?
How do I change the design of the popup?
“I am using your OTP Verification plugin. I am getting this error. [ curl_setopt(): CURLOPT_FOLLOWLOCATION cannot be activated when an open_basedir is set. ]” What do i do?
I am using your OTP Verification Plugin. I did not recieve OTP. What should I do?
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SAML Single Sign On
Webpage crashes when trying to do SSO in a xampp environment with php 5.4 ?
Unable to find a certificate matching the configured fingerprint.
If the WordPress site is using an ip address like http://10.10.10.10/wordpress, will SSO with ADFS work?
Will your product allow authentication of users on the hosted WordPress site via ADFS servers on premise? If so, is the connection direct or would it be done using a third hosted service?
The test configuration is successful and I can see email and user name values but I’m not getting logged in. Where am I going wrong?
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Social Login
After logout I am redirected to blank page?
I want to change the email address with which I access my account. How can I do that?
Facebook sharing is showing the wrong image. How do I change the image?
How to enable PHP cURL extenstion? (Pre-requisite)
How do I logout from the plugin and login with a different email address?
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Two-Factor Authentication
How do I enable device limits? I would like to limit user to 3 devices max.
How do I gain access to my website if I get locked out?
When I enter my authentication code and click on Validate, I got redirected back to the login page. I am stuck in a loop and I am not able to login. Why is this happening?
I want to change the email address to which the verification email is being sent / I want to change my email address registered with miniOrange.
I have setup Email Verification as my 2 FA method. But when I click on the ‘Accept Transaction’ link, I see this – ‘You are not authorized to perform this action’. How do I login?
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