Frequently Asked Questions
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Knowledge Base
Atlassian
Add-on licensing renewal is yearly or monthly?
How does server app pricing work?
When using multiple IDPs(SAMLs Only), How do users choose IDP(Okta or Azure AD)?
What are the steps to install the Atlassian plugin?
Is it possible to combine SAML authentication(miniOrange SAML)and OAuth(miniOrange OAuth) authentication?
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Drupal
I want to configure SSO for Drupal but the applications list in the admin interface doesn’t have Drupal as an option for an app. How can I add application for Drupal?
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General
I am using render blocking javascript and css Plugins like Async JS and CSS and I am not able to login with Two-Factor or the screen gets blank.
Does your plugin save personal data? Is there any problem with using the plugin in relation to the GDPR? Then I need the ADV contract from you.
What if credit card I am using for payment is getting declined?
How to Capture SAML Tracer logs ?
Wordfence pointing SuspiciousCode:PHP/spamLink. This file appears to be installed or modified by a hacker to perform malicious activity. If you know about this file you can choose to ignore it to exclude it from future scans. The issue type is: SuspiciousCode:PHP/spamLink Description: PHP based obfuscated backlink.
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Joomla SAML
Why am I getting redirected to Joomla site instead of IDP when I click on Test Configuration?
Why am I getting missing table error, while updating Joomla SAML plugin ?
How to resolve the Fatal error: Cannot declare class, because the name is already in use?
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LDAP Authentication
How to allow only users of particular AD groups to authenticate?
I am getting an error while trying test connection. Can you help?
I can connect to LDAP server through the command line(using ping/telnet) but get an error when I test connection from the plugin.
Is there anything special we need to do to allow LDAPs?
I want to use LDAP/AD credentials to login to office 365. Is this possible?
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Licensing
I just purchased a Premium Plan. Where do I find my premium plugin and license key?
I just made payment for the paid plan. I still see that I am on the free plan. What should I do?
I have purchased a premium license for single instance of the Joomla SAML Plugin and used it on my test site. How do I free the license key to use it on my production site?
I need to purchase a new license key. How do I do that?
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OAuth / OpenID Connect
After installing OAuth Client plugin while registering I got an error message “Request Error: couldn’t connect to host”.
I purchased the premium OAuth Client plugin and merged it with free plugin, but its still asking me to upgrade. Unable to see refresh license button.
How to map roles to user/group?
Is there any way to limit the access to a specific group of people?
When I try login, I get redirected to a page http://< domain-name >/oauthcallback and it says page doesn’t exist.
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OAuth Server
What is “Map Custom Attributes” and how do I use it?
How to use WordPress as an OAuth2 Server to do Single Sign-On (SSO)?
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OTP Verification
How do I use my own gateway with the plugin?
What are the different plans for WordPress OTP Verification Plugin?
My Registration form is missing from the list.
How do I change the time for which the OTP stays valid?
How do I change the length of the OTP?
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SAML Single Sign On
After upgrading the SAML plugin to the premium plugin, menu is not visible. However, free plugin was working fine. Please advise.
How do I free my license key from Staging site and use it on production ?
My test configuration was successful but when I try to log in I am stuck in a redirect loop.
We would like to have a separate URL for SSO login. Is this available in the plugin?
Webpage crashes when trying to do SSO in a xampp environment with php 5.4 ?
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Social Login
After logout I am redirected to blank page?
My users get the following message -“Registration has been disabled for this site. Please contact your administrator.” What should I do?
I cannot see some icons in preview or on blog even though I have selected them in the plugin setting.
Why do my users get a message that it is not secure to proceed?
How do I activate or download the social login premium plugin ?
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Two-Factor Authentication
How do I enable device limits? I would like to limit user to 3 devices max.
I have a soft token based 2FA method like Google / Authy / miniOrange Authenticator and I get Incorrect OTP even when I enter the correct OTP. What should I do?
How do I translate the plugin in a language of my choice?
How do I gain access to my website if I get locked out?
When I enter my authentication code and click on Validate, I got redirected back to the login page. I am stuck in a loop and I am not able to login. Why is this happening?
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