Frequently Asked Questions
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Knowledge Base
Atlassian
All my new users are getting assigned to one group, how can I prevent that?
Unable to install your add-on after setting up external database. Please assist.
New accounts are created for my users even though they are already registered with their existing email address. How do I make them login to their existing account with the same email address?
Add-on licensing renewal is yearly or monthly?
How does server app pricing work?
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Drupal
I want to configure SSO for Drupal but the applications list in the admin interface doesn’t have Drupal as an option for an app. How can I add application for Drupal?
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General
I am getting error – curl_setopt(): CURLOPT_FOLLOWLOCATION cannot be activated when an open_basedir is set.
I have installed plugins which limit the login attempts like Limit Login Attempt, Loginizer, Wordfence etc. Is there any incompatibility with these kind of plugins?
I am using a Security Plugin in WordPress like Simple Security Firewall, All in One WP Security Plugin and I am not able to login with Two-Factor.
I am using render blocking javascript and css Plugins like Async JS and CSS and I am not able to login with Two-Factor or the screen gets blank.
Does your plugin save personal data? Is there any problem with using the plugin in relation to the GDPR? Then I need the ADV contract from you.
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Joomla SAML
Why am I getting redirected to Joomla site instead of IDP when I click on Test Configuration?
Why am I getting missing table error, while updating Joomla SAML plugin ?
How to resolve the Fatal error: Cannot declare class, because the name is already in use?
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LDAP Authentication
I lost admin access when I enabled LDAP Login due to misconfiguration. How do I get back administrator access?
Does the LDAP plugin support mapping multiple LDAP Groups to multiple Roles?
How do I configure Attribute Mapping in the LDAP plugin?
How to allow only users of particular AD groups to authenticate?
I am getting an error while trying test connection. Can you help?
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Licensing
I just purchased a Premium Plan. Where do I find my license key?
I just made payment for the paid plan. I still see that I am on the free plan. What should I do?
I have purchased a premium license for single instance of the Joomla SAML Plugin and used it on my test site. How do I free the license key to use it on my production site?
I need to purchase a new license key. How do I do that?
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OAuth / OpenID Connect
After installing OAuth Client plugin while registering I got an error message “Request Error: couldn’t connect to host”.
I purchased the premium OAuth Client plugin and merged it with free plugin, but its still asking me to upgrade. Unable to see refresh license button.
How to map roles to user/group?
Is there any way to limit the access to a specific group of people?
When I try login, I get redirected to a page http://< domain-name >/oauthcallback and it says page doesn’t exist.
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OTP Verification
How do I generate my transaction reports?
How do I set my own SMS or Email OTP Message Template?
How do I use my own gateway with the plugin?
What are the different plans for WordPress OTP Verification Plugin?
My Registration form is missing from the list.
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SAML Single Sign On
When I try to login to register my production server I get the following error – Fatal error: Uncaught Error: Call to undefined function json_last_error() in /var/www/html/abc/wp-content/plugins/miniorange-saml-20-single-sign-on/login.php:960
If you are getting any error during SSO or Test Configurations, please send us the SAML Tracer logs for troubleshooting the issue by following steps.
How to protect images / files and other resources for logged in users only in wordpress?
How do I upgrade the free plugin to the premium version ?
After upgrading the SAML plugin to the premium plugin, menu is not visible. However, free plugin was working fine. Please advise.
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Social Login
After logout I am redirected to blank page?
Can I configure my own apps for Google, Facebook and Twitter?
I am not able to fetch extended attributes. How do I access extended attributes?
My users get the following message -“Registration has been disabled for this site. Please contact your administrator.” What should I do?
Why do my users get a message that it is not secure to proceed?
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Two-Factor Authentication
How do I gain access to my website if I get locked out?
When I enter my authentication code and click on Validate, I got redirected back to the login page. I am stuck in a loop and I am not able to login. Why is this happening?
I want to change the email address to which the verification email is being sent / I want to change my email address registered with miniOrange.
I have setup Email Verification as my 2 FA method. But when I click on the ‘Accept Transaction’ link, I see this – ‘You are not authorized to perform this action’. How do I login?
My phone is lost, stolen or discharged. How can I login?
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