Frequently Asked Questions

Atlassian

Drupal

I see the error “we could not sign you in, please contact your administrator” during login.
Unable to find a certificate matching the configured fingerprint.
I just made payment for the paid plan. I still see that I am on the free plan. What should I do?
My test configuration was successful but when I try to log in I am stuck in a redirect loop.
Webpage crashes when trying to do SSO in a xampp environment with php 5.4 ?

General

How do I gain access to my website if I get locked out?
I am getting the fatal error of call to undefined function json_last_error(). What should I do?
Does your plugin save personal data? Is there any problem with using the plugin in relation to the GDPR? Then I need the ADV contract from you.
I am using render blocking javascript and css Plugins like Async JS and CSS and I am not able to login with Two-Factor or the screen gets blank.
I am using a Security Plugin in WordPress like Simple Security Firewall, All in One WP Security Plugin and I am not able to login with Two-Factor.

Identity and Access Management

Joomla SAML

LDAP Authentication

Licensing

Network Security

OAuth / OpenID Connect

OAuth Server

OTP Verification

Shopify

Social Login

Two Factor Authentication

Two-Factor Authentication

Windows Single Sign On

WordPress SAML Single Sign On

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