Frequently Asked Questions
I’ve Increased session timeout in the plugin but the users are still getting signed out again and again.
I’ve multiple atlassian apps on same server but when I switch from one app to another, I’m signed out from the previous app. How to avoid this?
Can I extend my free trial?
All my new users are getting assigned to one group, how can I prevent that?
Unable to install your add-on after setting up external database. Please assist.
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I want to configure SSO for Drupal but the applications list in the admin interface doesn’t have Drupal as an option for an app. How can I add application for Drupal?
Why should I register?
How to check or download SAML Request/Response using SAML Tracer Logs?
How do I download the premium plugin that I have already purchased?
How do I upgrade the free plugin to the premium version?
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How to enable PHP cURL extension? (Pre-requisite)
I want to change my email address registered with miniOrange.
I forgot the password of my miniOrange account. How can I reset it?
I need invoice for my payment.
How do I gain access to my website if I get locked out?
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Why am I getting redirected to Joomla site instead of IDP when I click on Test Configuration?
Why am I getting missing table error, while updating Joomla SAML plugin ?
How to resolve the Fatal error: Cannot declare class, because the name is already in use?
How to setup SAML SP SSO Plugin ?
How to add login link or button to my Joomla site login page ?
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How to allow only users of particular AD groups to authenticate?
I am getting an error while trying test connection. Can you help?
I can connect to LDAP server through the command line(using ping/telnet) but get an error when I test connection from the plugin.
Is there anything special we need to do to allow LDAPs?
I want to use LDAP/AD credentials to login to office 365. Is this possible?
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I just purchased a Premium Plan. Where do I find my premium plugin and license key?
I just made payment for the paid plan. I still see that I am on the free plan. What should I do?
I have purchased a premium license for single instance of the Joomla SAML Plugin and used it on my test site. How do I free the license key to use it on my production site?
I need to purchase a new license key. How do I do that?
How to generate On-premise License?
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What actions should be taken when malwares or warnings are detected on the website?
What are malwares and what are warnings detected by the scanner?
What do the different scan modes do?
What does the malware scanner detect?
What is the need of a malware scanner?
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OAuth / OpenID Connect
After installing OAuth Client plugin while registering I got an error message “Request Error: couldn’t connect to host”.
I purchased the premium OAuth Client plugin and merged it with free plugin, but its still asking me to upgrade. Unable to see refresh license button.
How to map roles to user/group?
Is there any way to limit the access to a specific group of people?
When I try login, I get redirected to a page http:///oauthcallback and it says page doesn’t exist.
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What is “Map Custom Attributes” and how do I use it?
How to use WordPress as an OAuth2 Server to do Single Sign-On (SSO)?
Wordfence pointing SuspiciousCode:PHP/spamLink. This file appears to be installed or modified by a hacker to perform malicious activity. If you know about this file you can choose to ignore it to exclude it from future scans. The issue type is: SuspiciousCode:PHP/spamLink Description: PHP based obfuscated backlink.
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My wordpress dashboard is not accesible anymore as it is asking to put the OTP on a number which I did not configure. Can you look in this urgently?
“I am using your OTP Verification plugin. I am getting this error. [ curl_setopt(): CURLOPT_FOLLOWLOCATION cannot be activated when an open_basedir is set. ]” What do i do?
I am using your OTP Verification Plugin. I did not recieve OTP. What should I do?
Is it possible to change the sender Mobile Number of the text I receive?
Is it possible to translate the plugin?
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SAML Single Sign On
Unable to find a certificate matching the configured fingerprint.
If the WordPress site is using an ip address like http://10.10.10.10/wordpress, will SSO with ADFS work?
Will your product allow authentication of users on the hosted WordPress site via ADFS servers on premise? If so, is the connection direct or would it be done using a third hosted service?
The test configuration is successful and I can see email and user name values but I’m not getting logged in. Where am I going wrong?
I’m trying to setup miniOrange on our WordPress multisite install. The test config succeeds, but I am redirected to our SAML login page after authentication Please could you advise on how to diagnose this?
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Facebook sharing is showing the wrong image. How do I change the image?
How do I logout from the plugin and login with a different email address?
I want to access the extended profile data?
How to add login icons to frontend login page?
How can i put social login icons on a page without using widgets?
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Two Factor Authentication
How to disable 2FA for my account only? Not seeing the option anywhere.
Someone just registered an administrator account, Can you check where it is coming from?
I need to set 2nd factor for other accounts and not only mine
How can I make the OTP to be sent to an email or via SMS
I mistakenly checked the box to enable the field that requires me to enter a code in order to log in to my WordPress site. I can\’t find the area to change this setting. Can you please tell me where to find this setting?
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How do I gain access to my website if I get locked out?
I have setup Email Verification as my 2 FA method. But when I click on the ‘Accept Transaction’ link, I see this – ‘You are not authorized to perform this action’. How do I login?
Is there any limitation on the transactions of other authentication methods(QR Code Authentication/Google Authenticator), like for OTP Over SMS there is a limit of 10 transactions?
I upgraded to the premium license with miniOrange, and I am not able to see any license key for it. What should I do?
I upgraded to the premium license with miniOrange, and I have more than one websites. Do I need a separate license for each of these sites?
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Windows Single Sign On
SP-Initiated Login vs. IdP-Initiated Login
What is SAML?
How to enable PHP openssl extension?
How to enable PHP cURL extension?
I’m getting a 404 error page when I try to login.
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