SSO for JSM Customers

All end customers are unable to access any request types for a particular project. How do I fix this?

1 views October 14, 2026 0

The account used to generate the app’s API token must have access to the affected project. If it doesn’t, customers cannot reach the request types in that project.

  1. Select the project and open Project settings.
  2. Go to Access > People and access.
  3. Confirm the service account is listed. If not, add it with the required permissions.

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