SSO for JSM Customers

A custom domain changes the SP Entity ID/Issuer and ACS URL. Your IdP still holds the old values, so it rejects the response. Copy the new SP values into your IdP.

1. Open the JSM SSO app and go to SSO Configuration.
2. Click Edit for the configured IdP.
3. Switch from the IdP Configuration tab to the SP Configuration tab.
4. Copy the updated SP Entity ID/Issuer and ACS URL.
5. Update these values in your IdP configuration.
6. Save and test the SSO connection.