The OAuth/OIDC endpoints or user attribute mappings do not match the values from your Identity Provider.
- Log in to JSM as an Administrator.
- Go to Apps > JSM SSO app > SSO Configuration.
- Click Edit next to the configured IdP.
- Verify the Endpoints and User Attribute Mapping sections. Attribute names are case-sensitive.
- Update if required and click Save.
- Use Test Connection to confirm the required attributes are received.
Both the Email and Group attributes must be mapped. They identify the user and drive portal access mapping.
