Banks should maintain an auditable record showing that important notices were sent and delivered to customers.
A practical approach is to track every notice as an auditable event. Whether it's sent by email, WhatsApp, download, or print, each action is recorded with a timestamp. If a third-party delivery provider is used, the delivery or tracking ID is also logged, creating a complete proof-of-delivery trail for audits and compliance.
How miniOrange helps
The miniOrange DPDP Compliance Solution tracks every customer notice from delivery to acknowledgment, captures third-party tracking information, and maintains a centralized, audit-ready proof-of-delivery record.
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