SSO for JSM Customers

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Customers see “Email Visibility of your user might be private. Please change it to public.” but their email is already public. What else causes this?

1 views October 14, 2026 0

The Jira API token configured in the app has usually expired. Generate a new token and update it in the app.

  1. Generate a new API token from your Atlassian account security settings.
  2. Open the JSM SSO app and go to Jira Configuration.
  3. Click Configure New API Token.
  4. Enter the Site Admin email, paste the new token, and set the Token Expiry Date.
  5. Click Submit.
  6. Test the portal login again.

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