General

How do I gain access to my website if I get locked out?

2160 views 13

You can obtain access to your website by one of the below options:

  1. If you have an additional administrator account whose Two Factor is not enabled yet, you can login with it.
  2. If you had setup KBA questions earlier, you can use them as an alternate method to login to your website.
  3. Rename the plugin from FTP – this disables the 2FA plugin and you will be able to login with your WordPress username and password.
  4. Go to WordPress Database. Select wp_options, search for mo2f_activate_plugin key and update its value to 0. Two Factor will get disabled.

Was this helpful?


Hello there!

Need Help? We are right here!

support
Contact miniOrange Support
success

Thanks for your inquiry.

If you dont hear from us within 24 hours, please feel free to send a follow up email to info@xecurify.com