| FAQ | Answer |
|---|---|
| 1. Not Receiving Push Notifications | Make sure notification permissions are enabled for the app.
If notifications are still not working, please refer to the troubleshooting steps for detailed guidance. |
| 2. Want No One to Access the App but Only You? | Enable Biometrics and Screen Lock from the app settings to secure access. |
| 3. Seeing a Debugging Alert on Startup (Android)? | Go to your phone Settings → Developer Options and disable:
• USB Debugging • Wireless Debugging |
| 4. Missed a Notification and Can’t Find It? | Open the app → Navigate to Pending Notifications → Pull down to refresh the screen.
Any missed notifications should now appear. |
| 5. Want the App in Your Native Language? | Go to Settings → App Language and select your preferred language from the supported list. |
| 6. Switching Devices or OS (Android ↔ iOS)? | Use the Backup & Restore feature:
• Go to the app Settings → Backup & Restore • Create a backup on your old device • Restore it on your new device |
| 7. How to Sync a Wear OS Watch with Your Android Device? | Ensure your watch is already paired with your phone.
Open the app → Go to the app Settings → Manage Watch. |
| 8. How to Share Logs with the Developer? | Open the app and navigate to Settings → Scroll down to the bottom → Click on “Share Logs with Developer”. |
| 9. How to Configure Third-Party Accounts on miniOrange Authenticator? | • Open the app
• Tap the “+” (Add) button on the Home screen • Select Enter Secret Key • Enter the Secret Key carefully to generate accurate OTPs |
| 10. Account Already Exists Error? | Each account must have a unique User Account (Label).
Try renaming the account to something different. |
| 11. OTP Not Working or Invalid? | Ensure your device time is correct.
• Enable Automatic Date & Time in system settings • OTPs are time-based and will fail if your clock is out of sync |
| 12. Lost Access to Your Device? | • Restore from backup if previously configured
• If no backup exists, you may need to reconfigure accounts manually |
| 13. App Crashing or Not Opening? | • Restart your device
• Update the app to the latest version • Clear app cache (not data) |
| 14. What is a Secret Key? | A Secret Key is a unique code provided by the service you’re securing.
It is required to generate TOTPs. Keep it safe and never share it. |
| 15. Set Push Notification as 2FA, but Your Phone is Offline? | If your device is not connected to the internet, push notifications cannot be delivered.
In such cases, you can:
|
| 16. Is My Data Secure? | Yes, all sensitive data is stored securely on your device and protected using encryption and authentication mechanisms. |
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