Identity and Access Management

Why is my OTP being rejected even though I entered the correct code from my Google/Microsoft Authenticator?

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This error is usually caused by a time mismatch between the miniOrange server and your mobile device (or a mismatch between your machine time and mobile device time in the case of Offline Authentication for Windows/Linux/Mac).

Security tokens generated by Authenticator apps are “Time-based” (TOTP). They are valid only for a specific 30–60 second window. If the system time on your phone running the Authenticator or your machine(in case of offline authentication) is fast or slow by even 2 minutes, the code will be considered expired by the server/machine.

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