When you switch from legacy accounts to Shopify's new customer accounts, your existing customer data is transferred automatically. Customers don't lose their accounts or past purchases; everything stays linked to their user profile. During migration, following data gets transferred:
- Customer profiles and B2B contact details
- Order history and purchase records
- Saved addresses
What changes is the customer login experience:
- Legacy Accounts: Email and password login, with a built-in "forgot password" flow
- Customer Accounts: One-time passcode sent to the customer's email; no password to remember, but customers must have access to their email each time they log in
If your customers are accustomed to passwords, that shift can feel unfamiliar. For B2B teams sharing one account, it can add friction since someone always needs to check the inbox for the code.
How miniOrange helps:
The miniOrange Shopify B2B Customer Login solution lets existing customers keep the login experience they know. It helps you:
- Offer email-password login so customers can continue signing in the same way
- Provide password reset for users who forget their credentials
- Add OTP via email/phone, SSO, or social login as additional authentication options for different customer segments
- Maintain branded login pages so the transition feels seamless
You can communicate the change ahead of time so customers know what to expect. With miniOrange, existing B2B and B2C customers can keep using the login flow they know while you stay on Shopify's current system.
For setup assistance, please feel free to contact our team.
