Shopify

Why is the “Access Token Request Error” occurring during Shopify Identity Provider Login?

35 views January 20, 2025 0

If you're trying to set up SSO for B2B accounts i.e. Shopify customer accounts on both Plus and Non-Plus stores and encounter the "Something went wrong (Access Token Request Error)" screen as shown in the image below, it may be due to identity provider issue.

Shopify SSO for customer accounts - Something went wrong (Access Token Request Error)

With our application, you can enable Single Sign-On (SSO) in your Shopify store, eliminating the need to encounter Something went wrong (Access Token Request) by following the below steps:

  • Download the Shopify SSO application.
  • Select your identity provider (IdP) from the list here. You will then receive a detailed guide to configure SSO settings.

If you need further assistance with configuration, please feel free to contact our team.

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