Two-Factor Authentication

I have a soft token based 2FA method like Google / Authy / miniOrange Authenticator and I get Incorrect OTP even when I enter the correct OTP. What should I do?

742 views December 3, 2018 shweta 7

Please Sync mobile app with the server. You can Sync as below:

  • For Android users :

Google Authenticator : Open Google Authenticator, click on the Menu ->Settings->Time correction for codes->Sync now.
miniOrange Authenticator: Open miniOrange Authenticator, click on Menu->Sync Time.

  • For iPhone users :

Google Authenticator : Open Settings app, click on the General->Date&Time->Enable Set Automatically.
miniOrange Authenticator: Open miniOrange Authenticator, click on Menu->Settings ->Time Correction for codes -> Sync.

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