Two-Factor Authentication

I have a soft-token-based 2FA method like Google / Authy / miniOrange Authenticator and I get Incorrect OTP even when I enter the correct OTP. What should I do?

8564 views May 13, 2024 56

Please Sync mobile app with the server. You can Sync as below:
  • For Android users :
    • Google Authenticator : Open Google Authenticator, click on the Menu Settings Time correction for codesSync now.
    • miniOrange Authenticator: Open miniOrange Authenticator, click on MenuSync Time and press on Sync Time Now to sync your time with miniOrange Servers.
  • For iPhone users :
    • Google Authenticator : Open Settings app on you iPhone, click on the GeneralDate&TimeEnable Set Automatically.
    • miniOrange Authenticator: Open miniOrange Authenticator, click on Sync in the bottom bar and press on Sync Time Now to sync your time with miniOrange Servers.

Was this helpful?


Hello there!

Need Help? We are right here!

support
Contact miniOrange Support
success

Thanks for your inquiry.

If you dont hear from us within 24 hours, please feel free to send a follow up email to info@xecurify.com