SSO Issues

I’m getting “WPSAMLERR004 : Certificate Mismatch”. What should I do?

1703 views February 20, 2025 4

Error Code Description

This error occurs when a certificate in the SAML Response does not match the certificate configured in the plugin.

Solution

  • Free Plugin
    1. To fix this error, click on the Fix Issue button in the Test Configuration window.
    2. Paste the certificate value in the X.509 Certificate field in the Service Provider Setup tab of the plugin.
    3. Free Plugin | Certificate Mismatch Error

  • Premium Plugin
    1. To fix this error, copy the certificate value shown in the Test Configuration window.
    2. Paste it in the X.509 Certificate field in the Service Provider Setup tab of the plugin.
    3. Premium Plugin | Certificate Mismatch Error

    If the issue persists, disable the Character encoding toggle under the Service Provider Setup tab.

Feel free to reach out us at samlsupport@xecurify.com.

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