Shopify

I am not able to receive the OTP on my phone number for OTP login on my Shopify store.

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It could be one of the three things:

  1. You have run out of Transactions: Please upgrade to any of our plans using the “Upgrade plan” tab from the application.
  2. You have set an Invalid Message Template: If you are operating from India, please restore to the default template which you might have changed from the “SMS Template” section of the application.
  3. SMS may have landed in the SPAM folder based on the handset’s individual settings. Please check your Spam folder

If you are not able to resolve the issue then you can drop us a query at shopifysupport@xecurify.com .

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