Azure AD / Office365 Integrations

I receive this error “The mailbox is either inactive, soft-deleted, or is hosted on-premise.”

457 views 2

Solution: The reason why you are encountering this error is that the Azure AD user does not have a valid M365 license and therefore, no Exchange Online mailbox is available for their use.
You can also refer to the link for more reference Click here

If you are looking for anything which you cannot find, please drop us an email on

Was this helpful?

Hello there!

Need Help? We are right here!

Contact miniOrange Support

Thanks for your inquiry.

If you dont hear from us within 24 hours, please feel free to send a follow up email to