1) Log File :Follow these steps to download logs,
1. Go to ADMINISTRATION -> Logging and Profiling.
2. Enable Debug logging and Profiling.
After these steps, install the additional plugin Advanced Logging for Bitbucket for managing advance logging.
1. Go to ADMINISTRATION -> Advance Logging.
2. Enter com.miniorange.oauth in package field under Add New Entry .
3. Select Debug in dropdown list and Click on Add.
After these steps, perform single sign-on again to record logs, then send us atlassian-bitbucket.log file to us on the below contact us details.
2) SAML Tracer Log File : Click HERE to get steps to capture Tracer logs.
Send us query/feedback with log file using the customer portal (requires Internet) and we will get back to you.
Have a lot to say? You can also reach us at firstname.lastname@example.org