Drupal

Two Factor Authentication

• My Users are not being prompted for 2-factor during login. Why?
• Is there any limitation on the transactions of other authentication methods (QR Code Authentication/Google Authenticator), like for OTP Over SMS there is a limit of 5 transactions in free version of the module?
• I have a soft token based 2FA method like Google / Authy / miniOrange Authenticator and I get Incorrect OTP even when I enter the correct OTP. What should I do?
• How do I gain access to my website if I get locked out?
• I have setup Email Verification as my 2 FA method but when I click on the ‘Accept Transaction’ link, I see this – ‘You are not authorized to perform this action’. How do I login?

SAML

• Unable to find a certificate matching the configured fingerprint.
• I see the error “we could not sign you in, please contact your administrator” during login.
• I just made payment for the paid plan. I still see that I am on the free plan. What should I do?
• How do I free my license key from Staging site and use it on production ?
• My test configuration was successful but when I try to log in I am stuck in a redirect loop.