Network Security

I am locked. Can’t access my account, What do I do?

836 views April 17, 2020 3

You can get locked out for different reasons. To gain access please try one of the methods below:

  • Method 1:
    • If you have a soft token-based 2FA method like Google Authenticator / Authy, Microsoft Authenticator or LastPass, etc. then click here here for instructions on syncing the app with the server.
  • Method 2:
    • If you had setup KBA questions earlier, you can use them as an alternate method to login to your website. ( if the backup method is available in your plugin version )
  • Method 3:
    • For this, you need access to your database. It is recommended only to users who know how to use it.
      In the WordPress database, in the wp_options table, search for mo2f_activate_plugin key and update its value to 0. 2FA will get disabled and you will be able to login to your site with your WP username + password. After entering the site, you can reconfigure your 2FA method.
  • Method 4: Another admin can reset the 2FA by following the steps given below.
    1. Login to your WordPress site with other admin credentials.
    2. Navigate to the Users tab.
    3. Click on All users.
    4. Tap on the Reset 2 factor option of the user who is unable to login. it will disable the 2FA for that particular admin user.
  • Method 5: Rename plugin name (If you have FTP access, please follow the below steps)
    • Open the server where your WordPress files are stored.
    • Go to wp-content plugins folder.
    • You will see the “miniorange-2-factor-authentication” folder.
    • Rename the folder (Do not change anything else). It will deactivate the plugin.
    • Now login to your site.
    • You can activate again from Plugins Installed plugins.
  • Was this helpful?