SSO for JSM Customers

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Customers see “Invalid Issuer in the SAML Response. Please verify IDP Entity ID value is correct.” when logging in to the JSM portal. How do I fix this?

5 views October 13, 2026 0

Customers see “Invalid SAML configurations: Invalid Email Attribute” when accessing the JSM portal. What does this mean?

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Customers see “Insufficient Permissions. You’ve stumbled on the wrong portal.” even after a successful SSO login. Why?

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All end customers are unable to access any request types for a particular project. How do I fix this?

1 views October 13, 2026 0

After setting up a custom domain, customers see “Invalid Audience in the SAML Response.” What changed?

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Customers see “Error occurred while validating OAuth/OIDC request.” How do I resolve it?

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Customers see “Email Visibility of your user might be private. Please change it to public.” but their email is already public. What else causes this?

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Does the app need an active Atlassian Guard subscription for SSO on the JSM portal?

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How is the app licensed?

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Which authentication protocols does the app support?

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Does the app support multiple Identity Providers (IdPs)?

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Can I configure multiple IdPs using different authentication protocols?

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Does the app support domain-based portal access?

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Can portal access be restricted based on JSM Organizations?

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Does the app automatically create a customer when they sign in for the first time?

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Can the app automatically create JSM Organizations based on IdP groups?

1 views October 13, 2026 0

Can users be assigned to JSM Organizations based on email domains or IdP groups?

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Can the app make a JSM portal accessible regardless of Jira’s native portal restrictions?

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What user data does the app store?

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Can portal access be restricted based on IdP groups?

3 views October 13, 2026 0

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